Software Support

A big factor in the success of our products is the team of people that supports them.

As our B2B eCommerce customer, you are assigned a dedicated account manager to serve as your single point of contact. Through methodologies and software tools we actively manage client support needs and requests across our organization while keeping our clients abreast of status. Whether there is a need for user assistance, software troubleshooting, or functional extension, Channel Software is there. The ongoing success of our clients is job #1.

Software Support

Customer Support

We were impressed with the way the team at Channel Software responded to our questions about the product and to our specific requirements. They took the time to understand our needs and created a solution, without customizing, that provided all of the capabilities we were looking for.” (Weingartz Company)

Thanks to the outstanding service and training provided by Channel Software, it's been a very positive experience with great results.” (Dorfin)