Security Protocols
What is it? These are platform safeguards which are designed to protect sensitive customer information and transaction data. This includes measures like encryption, access control, and intrusion detection.
Why is it important? Security protocols build trust with your B2B customers by ensuring their data is secure. Additionally, strong security protocols help you comply with data protection regulations.
Questions to ask an eCommerce vendor:
- What security certifications does your platform hold?
- How do you protect against common eCommerce vulnerabilities?
- What measures are in place to secure customer data?
Compliance and Certifications
What is it? The platform's ability to meet relevant industry standards and data security regulations. This can include certifications like PCI DSS or SOC 2.
Why is it important? This guarantees your platform adheres to legal and industry requirements for data handling. This minimizes risk and builds trust with your B2B customers.
Questions to ask an eCommerce vendor:
- What industry compliance standards does your platform meet (e.g., PCI DSS, GDPR)?
- How do you stay updated with changing regulations?
- Can you provide documentation of your compliance and certifications?
Data Export and Backup
What is it? Features that allow you to extract your data from the platform and create backups. This data could include customer information, order history, or product details.
Why is it important? Data exports and backup provide critical flexibility for data management. Exports ensure you can access your information outside the platform, while backups safeguard against data loss due to technical issues or unforeseen circumstances.
Questions to ask an eCommerce vendor:
- What data export capabilities does your platform offer?
- How often are automatic backups performed?
- Can we easily restore our site from a backup if needed?
Security Audits and Penetration Testing
What is it? Security audits are evaluations that uncover security gaps in the platform. Penetration testing simulates cyberattacks to assess the platform's defenses.
Why is it important? These practices are important because they identify security weaknesses, help prevent data breaches, and protect sensitive customer information. They maintain trust with B2B clients, ensure compliance with industry regulations, reduce the risk of financial losses due to cyber incidents, and improve overall system reliability and performance.
Questions to ask an eCommerce vendor:
- How often do you conduct security audits and penetration tests on your platform?
- What specific areas of the system are covered in your security assessments?
- How quickly do you address and resolve any vulnerabilities discovered during these tests?
